Back Office and Administration Officer FR/NL

For the support of the Finance & Administration department, we are actively looking for a Customer Services and Administration Officer with following profile:

✓ Obtained degree: You have a Bachelor degree or equivalent by experience

✓ Languages: You are fluent in Dutch and French (spoken and written) with a good knowledge of English.

✓ MS Office: You have a very good knowledge of MS Office (Outlook – Excel – Word - PowerPoint)

Job description:

Main tasks:

• As a customer services officer you are the direct contact person for our customers

• Manage and ensure response of all incoming phone calls and customer service inquiries

• Collect all sales orders from customers and introduce those orders in our ERP system (Oracle)

• Responsible for the follow-up of orders from A to Z

• Gather all information necessary to start the return/credit note procedure - complaints

• Manage the commercial conditions granted to specific customers

• Follow-up sale orders issues between us and the warehouse

• Manage the stock loadings for new products

• Responsible for the samples and inventories

• Analyze & report business results and market data to Management

• Deliver administrative support to the Sales Manager – Retail products and Business Lead - Hospital products

• Change or adapt prices in Oracle

• Responsible for certain tasks of the monthly closing process

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Ideal profile:

• You have a first proven experience in a similar role

• You have strong communication skills

• You have a good knowledge of Excel and like working with numbers

• You like to work in team and don’t hesitate to help others

• You are not afraid to work in a growing company and a dynamic, changing environment

• You are stress-resistant

• An experience in the pharmaceutical industry is a plus together with a knowledge of Oracle or other ERP system

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Bedrijfsinfo

A pharmaceutical company 

What we offer:

• As Back office  Services Officer you will be working in a dynamic and international environment.

• You will have a permanent contract and flexible working hours with the possibility of working partially from home.

• The position offers to the candidate an attractive salary package including a motivating variable remuneration (bonus) and other extra-legal advantages:

                        o Monthly reimbursement of costs

                        o Meal vouchers of 8€/working day of which 6,91€ paid by the company

                        o Group insurance (pension plan and invalidity)

                        o Hospital insurance

                        o Monthly transportation allowance

                        o Mobile phone subscription

                        o Laptop

                        o Eco-cheques

                        o Yearly sector bonus according to JC200

• Nr of yearly holidays: Legal holidays: 20 / compensation days: 9 (pro rata starting date)