Customer service officer italian – dutch – english (night) in Hasselt

Functieomschrijving

Do you speak Italian, Dutch and English? Do you enjoy social contact, helping people, solving problems, and working in a multicultural environment? Then we’ve got the perfect job for you!
We are a multicultural and multilingual support platform. Every day, our team ensures that our customers’ broken-down vehicle or lorry gets back on the road as quickly as possible.
You will work in a small team in which you will be supported by a team lead and helpful colleagues. You will meet lots of new people with unique stories and backgrounds. And last but not least: you will grow and learn new things every day.
Your main tasks will be:
Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
Gathering information and checking the data for accuracy and completeness.
Providing technical support and communicating with workshops.
Updating the customer and all other parties involved.
Monitoring and controlling agreements with all parties involved.
Follow-up of all contract-related issues within the established deadlines.
Working nightshifts (3 nights per week)

Aanbod

Wage according to experience